Returns & Exchanges

At FixionTools, we want you to be completely satisfied with your fashion purchases, which is why we offer a seamless 30-day return policy for all unworn items. If your fit isn't perfect, our streamlined exchange process ensures you get the style you need without the stress.

1

Initiate Your Request

Log into your FixionTools account and visit the 'Order History' section to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Drop your package at any authorized courier location; once received and inspected, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing